Online Jerks are Offline Jerks

Columnist Arthur Brooks notes the internet is replete with cyberattackers (trolls) and that many of us simply presume their goodwill and try to reason with them, much as you would a friend or family member who disagrees with you.  “But trolls are not like your loved ones, and research shows that these strategies are ineffective because they misapprehend a troll’s true motives, which are usually to attract attention, exercise control, and manipulate others,”  he writes.  How to deal with these difficult people?  Brooks offers some great advice.

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