Columnist Arthur Brooks notes the internet is replete with cyberattackers (trolls) and that many of us simply presume their goodwill and try to reason with them, much as you would a friend or family member who disagrees with you. “But trolls are not like your loved ones, and research shows that these strategies are ineffective because they misapprehend a troll’s true motives, which are usually to attract attention, exercise control, and manipulate others,” he writes. How to deal with these difficult people? Brooks offers some great advice.
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